Housekeeping Shift Supervisor
JOB TITLE: Housekeeping Shift Supervisor
STATUS:Full-time, Permanent
Housekeeping Supervisor Pay
FLSA: Non-Exempt
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JOB GRADE: HG5
Job Title: Floor Shift Supervisor (TSR) Department: Housekeeping Reports To: Assistant Housekeeping Manager Starting Pay Range: $15.45 to $20.49 per hour; depending on prior experience Summary Responsibilities include training and supervision of housekeeping staff to ensure all rooms and public areas are cleaned and comply with hotel standards. The housekeeping supervisor may also complete paperwork about pay rates, taxes and pay checks of employees. Also, if there is a change in policy about housekeeping duties coming from upper management, it will be their job to inform employees, teach them new procedures and check to make sure that they are doing it right.
REPORTS TO: Housekeeping Manager
SUPERVISES: Housekeeping Attendant and Housekeeping Attendant II
WORKING HOURS:
This is an hourly position. The incumbent is expected to work the necessary hours to meet the needs of a 24 hour establishment.
SUMMARY: The Housekeeping Shift Supervisor is responsible in assisting the Housekeeping Manager in the operation and administration of the housekeeping department, including supervision, direction, and guidance of shift personnel.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- A working Shift Supervisor engaged in all aspects of the Housekeeping Department with the flexibility to work various shifts when assigned.
- Assigns reviews and evaluates work of employee (housekeeper) ensuring timely performance of an adequate quantity and quality of work, with authority to accept, amend or reject the work.
- Assigns work based upon priorities, difficulty and capabilities of employees.
- Recommend promotions and reassignments.
- Resolve complaints and refer grievances to higher levels.
- Effects minor disciplinary measures and recommend action in more serious cases.
- Identifies training and developmental needs of employees; ensures that safety is the first priority of the Housekeeping Department by providing employees with safety trainings and a copy of the Injury and Illness Prevention Program.
- Plans the day to day activities and special tasks of employees. Plans and prescribes deadlines and sequence of work for individual workers.
- Makes minor adjustments in procedure and sequence of operations as necessary to accomplish the work effectively and efficiently.
- Assures that all personnel, materials, and equipment are available at the work site at the beginning of each shift and ensures proper coverage of personnel for any emergency situation that may arise.
- Distributes work among the employees; designating and assigning individuals for various tasks, including the routine and emergency cleaning of the Casino premises, auxiliary buildings, and all other property owned by the casino.
- Provide instruction upon initial assignment of task, new procedures, and non-recurring task through explanation and demonstration of safe and proper work methods, requirements and procedures. Review work in progress while providing assistance when problems arise.
- Responsible for providing training to employees on the safe use of tools and other equipment used in the Housekeeping Department and ensures that all equipment is properly and securely stored, maintained, and regularly serviced.
- Must collect, maintain, and store the Material Safety Data Sheets (MSDS) in an area with easy access for all employees.
- Tentatively approves PTO (Personal Time Off) for short periods of time, (one to two days). Any longer periods of time must have the approval of the Housekeeping Manager, Chief Executive Officer/ General Manager or Human Resources Manager.
- The Supervisory Function is also responsible for recommending and training potential leads for each shift.
- Responsible for ensuring those high standards of cleanliness are maintained in accordance with acceptable standards of River Rock Casino.
- Ensures that all employees are familiar with the Emergency Action Plan.
- Responsible for cleaning temporary office quarters as required.
- Serves as key member of the River Rock Executive Team.
- Commits to the Team R.O.C.K. Philosophy.
- Commits to the TeamO.C.K. 'Leadership Pledge' and 'Core Leadership Qualities'.
- Acts as a role model and always present oneself as a credit to River Rock Casino and encourages others to do the same.
- Meets the attendance guidelines of the job and adheres to regulatory, department and company policies and procedures.
- Attends all required meetings and training.
- Maintains confidentiality at all times.
- Performs other duties as assigned.
NON-SUPERVISORY FUNCTIONS:
- Trains housekeeping, personnel including new employees in routine cleaning procedures, and approved methods and techniques for cleaning and disinfecting, handling of soiled linen and precautions necessary to protect themselves while performing such duties.
- See that soiled linen is removed and properly stored after each shift.
- Informs Housekeeping Manager of equipment that is in need of repair and/or replacement.
- Prepares supply list for weekly and daily use for the Housekeeping Manager and/or Administrative Assistant IV.
- Conducts continual safety programs to apprise Housekeeping employees of the safety hazards both to themselves and the customer.
- Make sure safety signs are placed and are visible in areas sealed off during cleaning.
- Report any slips trips or falls to Security. Safety is our prime objective for our customers and employees.
- Conducts experiments and comparative test with various cleaning agents and methods. Constantly re-evaluates procedures and techniques as new innovations are introduced and marketed.
- Acts as a role model to other employees and always presents oneself as a credit to River Rock Casino and encourages others to do the same.
- Meets the attendance guidelines of the job and adheres to all regulatory, departmental and casino policies and procedures.
- Attends all required meetings and training. Organizes shift meetings and keeps the team well informed
- Must present a well-groomed appearance.
- Perform additional duties as assigned.
SUPERVISORY RESPONSIBILITIES:
Carries out supervisory responsibilities in accordance with policies. Responsibilities include interviewing, hiring, termination, planning, assigning and directing work, appraising performance, reward and disciplining employees, addressing complaints and resolving problems. Online slots 5 pound deposit calculator.
Housekeeping Supervisor Jobs
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.
- Minimum 2 (two) years' experience in Housekeeping or a related field required.
- Minimum 2 (two) years previous supervisory experience or equivalent with supervision of multiple employees required.
- Must have a good working knowledge of overall operation relating to housekeeping.
- Must be able to work independently.
- Must be able to get along with co-workers and work as a team.
- Must present a professional appearance at all times.
- Must be able to maintain a high degree of confidentiality with respect to all matters pertaining to the gaming enterprise business.
EDUCATION:
- High School Diploma or GED required.
LANGUAGE SKILLS:
- Must be able to read, write, speak and understand English.
- Must be bilingual English/Spanish
- Excellent oral and written communication skills are important to the successful conduct of this position.
- Ability to write accurate, grammatically correct, polished reports and business correspondence.
- Must be able to speak with the public in a professional manner.
MATHEMATICAL SKILLS:
- Ability to add, subtract, multiply, and divide in all units of measure-must.
REASONING ABILITY:
- Ability to proactively streamline processes for company's return on investment.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of instructions furnished in written, oral, diagram or schedule form.
- Ability to process detailed work and requests for information or assistance in a timely manner.
- Ability to apply regulatory and procedure doctrine, concepts, and policy to practical situations.
LICENSES, CERTIFICATES, REGISTRATIONS:
- Must be able to obtain and maintain a gaming license from the Dry Creek Gaming Commission.
- Must possess a valid California Driver's License with a clean driving record.
PHYSICAL DEMANDS:
- Must be able to maneuver around all areas of the casino.
- Must be able to sit and/or stand for extended periods of time.
- Must be able to lift up to 25 pounds.
- Must have manual dexterity to operate a computer and other necessary office equipment.
- Must be able to bend, reach, stoop, kneel, twist and grip items.
- Must be able to respond to visual and audio cues.
![Casino Housekeeping Supervisor Casino Housekeeping Supervisor](https://s-media-cache-ak0.pinimg.com/736x/e6/1f/7b/e61f7b26c55ba79873fce980957164cf.jpg)
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- This is a fast paced, highly diverse work environment, and the position requires the ability to remain flexible and get along with all personality types.
- Must be able to manage a number of priorities simultaneously and meet deadlines.
- Must be able to respond calmly to customer concerns and questions.
- Must be able to tolerate areas containing secondary smoke.
River Rock Casino, in conjunction with Human Resources, reserves the right to make changes to this job description at any time.
Housekeeping supervisors ensure cleaning services are carried out professionally following standard procedures.
Housekeeping Supervisor Job Description, Duties, and Responsibilities
What Does a Housekeeping Supervisor Do?
A housekeeping supervisor is responsible for overseeing and directing/organizing the work or activities of cleaning services for an organization.
![Casino Housekeeping Supervisor Casino Housekeeping Supervisor](/uploads/1/3/3/6/133692161/432936543.png)
His/her job description entails making sure that cleaning services are carried out in a professional manner and efficiently too. He/she also investigate complaints by clients regarding housekeeping issues/matters.
Housekeeping supervisors usually take up jobs in industries and organizations like hospitals, travel accommodations and organizations that offer cleaning services to other firms and organizations.
Their roles also basically entail preparing/organizing the work schedule of housekeepers (employees). They make sure that the appropriate number of staff required to carry out duties are available at all times.
The housekeeping supervisor in some cases may be required to interview fresh (housekeeping) applicants and also train those that are already employed within the workforce.
In some cases where the firm or organization where the housekeeper works has a maintenance department or unit, it is the housekeeping supervisor that informs the maintenance units of repairs that are needed and where such repairs are required in the organization.
The housekeeping supervisor work description usually also involves carrying out inventory and supply checks on a routine basis.
It is also his/her responsibility to make sure that guests (in the case of a hotel) receive/get all the housekeeping services that they paid for.
He/she carries out necessary actions with regards to complaints from customers/clients about housekeeping faults or issues, like inadequate supply of toiletries and malfunctioning of certain amenities within the building (mostly seen in the case of travel accommodation and hospitality centers).
The housekeeping supervisor can also make (service) recommendations to the management of the organization where he/she operates. These recommendations are usually based on better ways via which housekeeping services can be improved within the organization.
Housekeeping Supervisor Job Description Example/Sample/Template
Housekeeping supervisors normally carry out varying functions and duties in ensuring that housekeepers, who work under their supervision carry out their tasks to the letter (based on already set out standards). They perform these functions according to the demand(s) of their employers (the organizations that they work for).
Here is a typical job description for the housekeeping supervisor position, highlighting the major tasks, duties, and responsibilities of individuals who work in that role in most organizations and/or industries:
- Establish work standards and procedures for housekeeping staff and ensure they adhere to it
- Screens/interview housekeeping job applicants, hire new employees, and recommend promotion and/or transfer of employees if and when the need arises
- Take stock of available inventory so as to ensure a steady supply of work materials
- Assign duties to workers and inspect already completed tasks so as to ensure compliance with already stated housekeeping standards
- Make recommendations to help improve housekeeping services within the organization
- Personally carry out housekeeping duties in the case of any form of emergency/urgency, and/or shortage of staff
- Examine the building/area so as to determine areas that need repairs and/or maintenance
- Record and keep data regarding work assignments, and also prepare reports on a routine basis
- Responsible for issuing work equipment and supplies to the housekeeping staff/workers.
Requirements – Skills, Abilities, and Knowledge – for the role of a Housekeeping Supervisor
In the process of hiring for the position of housekeeping supervisor, a large number of employers will expect applicants to meet the following requirements to qualify for a scheduled interview:
In the process of hiring for the position of housekeeping supervisor, a large number of employers will expect applicants to meet the following requirements to qualify for a scheduled interview:
Housekeeping Supervisor Salary
- Must be able to communicate effectively and clearly at all times
- Must have excellent interpersonal skills to be able to get along well with co-workers and customers/clients
- Must be willing and able to work as part of a team or even lead a team when called upon to do so
- Must have good coordination and organizational abilities
- Must be someone that is trustworthy/honest. This is important because the supervisor may be in charge of looking after people’s personal belongings
- Must be proactive in carrying out assigned duties
- Must have good time management abilities
- Must be good at decision making
- Must have a good knowledge of customer service principles
- Must have relevant experience in housekeeping (preferably in a supervisory role).
- Should have a degree in a hospitality-related field
- You may be expected to pass certain assessment tests to prove you are qualified for the role.
Conclusion
If you are an employer seeking to hire for the post of a housekeeping supervisor, you will need to publish a detailed description of the job to guide prospective candidates to decide if they qualify to apply for the job or not.
The sample housekeeping supervisor job description provided in this post can help you prepare a comprehensive description for the role in your organization and attract the best qualified people for the job.
Individuals who are interested in a career in housekeeping will also find this post helpful in learning about what housekeeping supervisors do. With this knowledge they can make better decisions about the career and will be better prepared for the job.
Did this post help you to learn more about the duties and responsibilities of housekeeping supervisor? Please, share your thought about this post in the comment box below. And if you work as a supervisor of housekeeping, do also share your job description.
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